Isteqsiyen i yettwassnen

Amiḍan & Jerred

Amek ara d-arnuḍ amiḍan?

Akken ad d-tarnuḍ amiḍan ɣef RAFTELSHOP:

Sit ɣef Rnu amiḍan
Sekles anfay n jerred
Sentem imayl-ik s usiti ɣef useɣwen i d-teḍḍfeḍ
Kcem s yimuɣan-ik

Tettu awen uffir-inu, d acu ara xedmeɣ?

Ddu ɣer Ales awal uffir, sekcem imayl-ik u ḍfer tarrayin i d-teḍḍfeḍ s imayl.

Isefka-inu d aɣelsanen?

Ih, RAFTELSHOP isseqdac aseɣwen SSL akken ad d-ḥerzen isefka-ik udmawanen d nubank. Werǧin ad nefk afus isefka-ik i yemdanen-nniḍen.

Tiludna

Amek ara d-tekseḍ tladna?

Snirem tiɣawsiwin-nneɣ
Rnu aɣenjaren ɣer takarḍa-ik
Sit ɣef "Sekcem tladna"
Rmed talɣut n usirem
Fren tarrayt n lexlaṣ
Sentem tladna-ik

Zemreɣ ad bedleɣ tladna deffir usentem?

Mi ara tettwaqen, tladna tettwazzen ɣer uneẓẓiɣ. Nermes tallelt neɣ uneẓẓiɣ s wudem arurad i yal abeddel.

Amek ara tsefsexeḍ tladna?

Ma tladna-ik ur tettwazen ara yakan, tzemreḍ ad tessutreḍ tsefsex-is s uɣbalu n iseqdacen-ik neɣ s unermes n tallelt.

Anida zemreɣ ad waliɣ amezruy n tiludna-inu?

Kcem ɣer amiḍan-ik sinna ddu ɣer "Tiludna-inu" deg tallunt tudmawant-ik.

Lexlaṣ

Acu tarrayin n lexlaṣ i tteqeblen?

RAFTELSHOP iqeblen tarrayin-a n lexlaṣ:

Lexlaṣ ilektruni s SATIM (EDDAHBIA, CIB)
Lexlaṣ asm ara tawiḍ (yettwasefrek s usiwen-nneɣ n usirem)

Lexlaṣ s internet d aɣelsan?

Ih, akk lexlaṣ s internet d aɣelsan 100% s SATIM, aneflay-nneɣ n lexlaṣ ilektruni i yettwaqeblen. Akk tnegmawin ttwaseɣrent s SSL u teddunt s iwwuren n lexlaṣ i yettwaqeblen PCI DSS. Isefka-ik nubank werǧin ad ttwaskelsen deg imeẓla-nneɣ u ttwasefrekent kan s SATIM.

Zemreɣ ad d-awiɣ tafaturt?

Ih, tafaturt s uselkim tettwarna s wudem awurman deffir yal tladna u tettwaznen s imayl. Tzemreḍ daɣen ad t-id-tekseḍ seg uɣbalu n iseqdacen-ik.

Usirem & Ḍfar

Acu wakudan n usirem?

Wakudan ttwabeddlen s umkan n uneẓẓiɣ d anida yellan-ik:

Tinemdayin meqqren: 2-5 n wussan n wuɣal
Tiwilayin-nniḍen: 5-10 n wussan n wuɣal
Imukan i lqayen: 7-15 n wussan n wuɣal

Amek ara ḍfereḍ tladna-inu?

Seqdec asebter-nneɣ Ḍfar n tladna s usekcem n uṭṭun n tladna i d-teḍḍfeḍ s imayl. A pwalid addad n usfay deg wakud s tidet.

Llan-d tuzmin n usirem?

Tuzmin n usirem ttwabeddlen s umkan n uneẓẓiɣ, tafrant n uḥerḍi d anida yellan-ik. Ttwasentant uqbel usentem n tladna-ik. Ineẓẓiɣen-nniḍen ttafkent usirem baṭel.

D acu ara xedmeɣ ma uḥerḍi-inu yeḍra?

Agwi uḥerḍi u nermes tallelt-nneɣ s wudem arurad s tugniwin. Ad neḥemmel tuzna-ik deg 24 n tesdatin u ad nesbedd aznay amaynut.

Tuɣalin & Tuɣalin n lexlaṣ

Zemreɣ ad d-rnuɣ afaris?

Ih, ɣur-k 14 n wussan akken ad d-t-rnuḍ afaris ur yettuseqdac ara u deg umlil-is amezwaru. "sɣur tiwiwin n uneẓẓiɣ seg wanda t-tesɣeḍ afaris-ik" Nermes uneẓẓiɣ neɣ tallelt-nneɣ akken ad tebduḍ tuɣalin, s tduṛt n tiwiwin yettwaqeblen uqbel ad t-tekcem tladrimt-ik. teldiḍ ticket n umgarad, d tduḍ tira n uswir.

Amek i tettemcawa tuɣalin n lexlaṣ?

Deffir rrueb n ufaris yettwarnan u usenqed, tuɣalin n lexlaṣ tettwaxeddem deg 5-10 n wussan, tarbaɛt-nneɣ ad t-nermes uneẓẓiɣ i usenqed, sinna a n-kemmel-ak.

Acu tiɣawsiwin ur zemrent ad ttwarnant?

Tiɣawsiwin-nniḍen ur ttwarnant ara: tiɣawsiwin n ddwaṛ, tiɣawsiwin n tsensart yettruḥen, aɣrum i yesɛan lmudda, iselkimen, d tiɣawsiwin i yettwabnun s usaru.

Uɣal d amazal

Amek ara d-uɣleɣ d amazal ɣef RAFTELSHOP?

Snirem asebter-nneɣ Uɣal d amazal, rmed anfay n jerred n uneẓẓiɣ s yisefka-nnek n tsugt. Tarbaɛt-nneɣ ad k-tnermesen deg 48 n tesdatin i usentem.

Acu tuzmin akken ad zzenzḍeḍ?

RAFTELSHOP ifakken iɣewwaṛen yemgaraden s jerred n wayyur s umkan n yiɣewwar i tferneḍ. Ugar n waya, tuzzigt n 8% tettwakerzen ɣef yal zzenz i yettwaxedmen. Ḍeqqar iɣewwaṛen-nneɣ i wugar n talɣut ɣef ssumaten d tmuɣliwint i d-yettwarnen.

Acḥal wakud ara yawi usentem n amiḍan n uneẓẓiɣ?

Usentem n amiḍan n uneẓẓiɣ yettawi aṭas 24-48 n tesdatin n wuɣal deffir azen n akk isekanen i yellan (agrawal n tsugt, ticart n timagit).

Isteqsiyen i yettwassnen (FAQ)